Appointment Cancellation & Reschedule Policy
At Ease Escape, each appointment is thoughtfully reserved to provide you with a calm, uninterrupted experience. We kindly ask that any changes be made at least 48 hours in advance using the booking link you received via text or email.

Cancellation & Rescheduling Fees
     * 48–24 hours notice: 50% of the scheduled service cost
     * Less than 24 hours / same-day changes: 100% of the scheduled service cost
     * No-shows: 100% of the scheduled service cost

Late Changes & Lateness
Late changes often cannot be filled, and this policy allows us to honor the time and preparation dedicated to every client.
     * To preserve the integrity of your experience and those scheduled after you, we ask that you arrive 5–10 minutes early.
     * If you arrive late, we will do our best to accommodate you within the remaining time. If the full service cannot be completed without impacting the       next appointment, it will be considered a same-day cancellation, and the full service cost will apply.
     * If you wish to move your appointment to another time the same day, we will try to accommodate when possible; however, this will still be treated as a late cancellation.

No-Shows
     * If we do not hear from you by your appointment start time, your appointment will be considered a no-show, and the full service cost will be charged. 

Adjusting Your Appointment
     * For changes 48 hours or more in advance, please use the booking link you received via text or email.
     * For changes within 48 hours, please contact us directly at 630‑492‑0030. If it is outside business hours, leave a voicemail or send a text. We may be away from the phone or attending to another client.
     * Important: Emails or social media messages do not guarantee a cancellation or reschedule. 

Our Commitment to You
These policies protect the time, energy, and intention behind every treatment. We deeply value your time and appreciate your understanding in honoring ours.

Appointments are confirmed via text and email 7 days prior, an email reminder 72 hours prior, and a text reminder 24 hours prior to your scheduled appointment time. We have implemented multiple reminders to help you keep your appointments in today’s busy world.


Privacy & Safety

Basic personal information such as phone number, address, email and credit card number are needed to complete a transaction. This information will not be shared. Your email will automatically be added to our monthly newsletter to inform you of exclusive deals and offers, new products & promotions. You have the ability to unsubscribe at any time.

Accepted Payment Methods:

Credit / Debit Cards will result in a service fee charge of 3.5%

Cash, Check, Venmo, Zelle, Apple Cash = no fees included.

Shipping Policy

As a small business we try our best to complete your orders as soon as possible. Please be patient and if you have any questions or concerns, please do not hesitate to contact us. All orders will receive a confirmation email and tracking number.

- Orders are processed and shipped out within 3 business days, with the exception of special orders or pre orders.
- We are not responsible for any lost, damaged, or stolen packages by shipping services. If you, for some reason, did not receive your package please let us know and we will be happy to file a claim. You will not be reimbursed for the items unless the shipping provider reimburses the package as a whole.
- There is a $10 shipping charge on all orders.

Return & Exchange Policy

All items are final sale. We are unable to resell opened + used products. If you would like to cancel your order please reach out within 12 hours.

Thank you for viewing and supporting our policies criteria. We appreciate your business!