Appointment Cancellation & Reschedule Policy

At Ease Escape, each appointment is thoughtfully reserved to provide you with a calm, uninterrupted experience. We kindly ask that any changes be made at least 48 hours in advance.

48–24 hours notice: 50% of the scheduled service cost
Less than 24 hours / same-day changes: 100% of the scheduled service cost
No-shows: 100% of the scheduled service cost

Lateness & No-Show:

Late changes often cannot be filled, and this policy allows us to honor the time and preparation dedicated to every client.
To preserve the integrity of your experience and those scheduled after you, we ask that you arrive 5–10 minutes early.
If you arrive late, we will always do our best to accommodate you within the remaining time. If your full service cannot be completed without impacting the next appointment, it will be considered a same-day cancellation, and the full service cost will apply.

If you wish to move your appointment to another time the same day, we will try to accommodate when possible; however, this will still be treated as a late cancellation.

No-Show

If we do not hear from you by your appointment start time, your appointment will be considered a no-show, and the full service cost will be charged.

A Note on Our Policies

These policies are in place to protect the time, energy, and intention behind every treatment. We deeply value your time and appreciate your understanding in honoring ours.

Our appointments are confirmed via text and email 7 days prior, an email reminder 72 hours prior, and a text reminder 24 hours prior to your scheduled appointment time. We have implemented as many ways to let you know your appointment time because we want to help you in today's busy world. 

To adjust appointment times, please contact us at 630.492.0030. Leave a voicemail or send a text if it is outside of business hours, we may be away from the phone or treating a client. Please use the booking link you were sent via text/email to reschedule or cancel - calls or texts alone do not guarantee cancellation, contacting through Instagram, Facebook, or any social media platform will not be accepted.


Privacy & Safety

Basic personal information such as phone number, address, email and credit card number are needed to complete a transaction. This information will not be shared. Your email will automatically be added to our monthly newsletter to inform you of exclusive deals and offers, new products & promotions. You have the ability to unsubscribe at any time.

Accepted Payment Methods:

Credit / Debit Cards will result in a service fee charge of 3.5%

Cash, Check, Venmo, Zelle, Apple Cash = no fees included.

Shipping Policy

As a small business we try our best to complete your orders as soon as possible. Please be patient and if you have any questions or concerns, please do not hesitate to contact us. All orders will receive a confirmation email and tracking number.

- Orders are processed and shipped out within 3 business days, with the exception of special orders or pre orders.
- We are not responsible for any lost, damaged, or stolen packages by shipping services. If you, for some reason, did not receive your package please let us know and we will be happy to file a claim. You will not be reimbursed for the items unless the shipping provider reimburses the package as a whole.
- There is a $10 shipping charge on all orders.

Return & Exchange Policy

All items are final sale. We are unable to resell opened + used products. If you would like to cancel your order please reach out within 12 hours.

Thank you for viewing and supporting our policies criteria. We appreciate your business!