POLICY

Appointment Cancellation Policy

Once you request your appointment, an email/text with our Confidential Client Health Form and Agreement will be sent to you to complete within 24 hours, your appointment will only be accepted once this form is completed.

Your appointments are very important to us, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request that you please reschedule or cancel at least 48 hours before the beginning of your appointment or you will be charged a cancellation fee of $55.00.

To adjust appointment times, please contact us at 630.492.0030. Leave a voicemail or send a text if it is outside of business hours, we may be away from the phone or treating a client.

Contacting through Instagram, Facebook, or any social media platform will not be accepted.

Cancel & Reschedule:

If you need to cancel or reschedule your appointment, we respectfully request you do so at least 48 hours in advance so that we may have the opportunity to schedule another client. Our appointments are confirmed via text and email 7 days prior, an email reminder 72 hours prior, and a text reminder 24 hours prior to your scheduled appointment time. We have implemented as many ways to let you know your appointment time because we want to help you in today's busy world. We ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment or you will be charged a fee of $55.00.

Lateness & No-Show:

Being 10 minutes late for your appointment may result in rescheduling your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If the service is desired to be completed, the treatment will still end at scheduled appointment time. If we do not hear from you 10 minutes into your scheduled appointment time it is considered a “No-Show" and you will be charged $55.00.

Please note that yes, our time is valuable, but this is more about making sure you can receive the appointment time that works best with your schedule. This will also allow enough time to reach out to clients to inform them of an available time slot that may be wanted or needed. These policies are put into place to better serve you.

Thank you for viewing and supporting our policies criteria. We appreciate your business!

Privacy & Safety

Basic personal information such as phone number, address, email and credit card number are needed to complete a transaction. This information will not be shared. You will have the option to save this information for a quick check out in the future. Your email will automatically be added to our newsletter to inform you of exclusive deals and offers, new products & promotions. You have the ability to unsubscribe at any time.

Accepted Payment Methods:

Credit / Debit Cards will result in a service fee charge of 3.5%

Cash, Check, Venmo no fees included